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Increase Web Site Profits With Helpful, Quality Content

Many businesses maintain a web site, but few make the most of that valuable piece of electronic real estate. For most businesses, web sites serve only as electronic brochures, listing their hours of operation, briefly describing services and giving some background on the professionals providing the services.

But marketing studies show that people visit web sites for information -- not just to find out what the office hours are or to request a call from a salesman. For example, if you're a fitness professional, visitors expect to find out what your exercise or weight loss philosophy is and what kind of training program you recommend. If you're a pediatrician, patients who visit your site want to know how urgent their child's symptoms are or how much Tylenol to give their 2-year-old. If you're a technology company, visitors expect to find out what your technology does and how it will benefit them.

Credibility & Reputation

Your clients and patients want to know that you're an expert in your field, but a pretty image on a web page doesn't make you an expert. Having answers to customers' questions makes you an expert. Filling your site with a rich supply of articles, answers to frequently asked questions, tips and advice helps people to recognize your expertise.

Build Client Relationships

Increasingly, the web is about relationships. Good website content helps you build relationships with your clients by keeping them informed. Frequently posting new articles, event information or relevant news updates lets your customers know that they are important to you. Imagine a parent who heard that meningitis broke out at her daughter's school. She goes to her pediatrician's web site and finds a new article about the breakout, what it means for her child and what kind of treatment or precautions are appropriate. She is thankful for the information and her loyalty to that pediatrician grows, so she is less likely to change doctors.

Help Prospects Become Customers

Imagine the person who's decided to lose weight and wants to know if Pilates is the way to go. If she has to choose between a Pilates instructor that has only a yellow-pages ad and an instructor with a web site that describes what Pilates is and what it can achieve for a person, which instructor is she likely to choose? Marketing studies indicate she will choose the instructor that demonstrates his expertise on his web site.

Be Easier to Find

Having lots of good, relevant content on your web site can increase the number of prospective customers that find you. Search engines like in-depth content, such as informational articles that match key words for your site. So people searching the web for someone with your expertise are more likely to find your site if it's loaded with informational articles and other good content. This additional site traffic increases response to your offering of services and increases sales of any products you sell via your web site. Contrary to popular Internet lore, web content that is optimized for search engines does not have to be useless to site visitors.

Increase Word-of-mouth Advertising

Word-of-mouth advertising doesn't cost a dime, but you have to have something for people to talk about. Web sites with good, useful content get more word-of-mouth advertising. Think about it: are you more likely to tell a friend about a web site with somebody's office hours and biography on it, or a site with in-depth information about a subject you care about? The latter, of course.

Types of Content You Can Put on Your Web Site

* Informational articles related to a service or product you provide, such as instructions for products or unique ways customers have used your services

* News and updates, such as notices about a new features or product lines available

* Multimedia, such as video product demonstrations or audio about how to solve common problems related to your business

* Blogs to keep clients up to date or to share your latest discoveries and revelations or talk about what you learned at a recent conference or program

* Reviews of products or books your customers may be interested in

* Answers to frequently-asked questions (FAQs)

* Detailed descriptions of services or products

* Your professional background and philosophies

* Calendar or schedule of events